Reporting / Workforce Analytics (Operations) | Contract | Bank

Role Overview

We are looking for a detail-oriented analyst/coordinator with experience in data reporting, workforce analytics, system testing, and stakeholder coordination. The candidate should be comfortable working with large datasets, preparing management reports, supporting system testing activities, and coordinating with business and technology teams.

Key Responsibilities

1. Operational Data Reporting

• Collect, consolidate, and prepare monthly operational performance reports across multiple locations.
• Ensure data accuracy and provide management with timely reporting and insights.
• Analyze operational data trends and identify areas for improvement or escalation.

2. Workforce Analytics & Reporting

• Maintain and report workforce data, including headcount and staffing information.
• Support workforce planning, resource tracking, and management reporting requirements.
• Produce workforce dashboards and reports to support business decision-making and resource optimization.

3. System Testing & Validation

• Conduct testing and validation of automated processes and system enhancements.
• Verify that system outputs are accurate and functioning as expected after changes or upgrades.
• Support User Acceptance Testing (UAT), document test results, and coordinate defect resolution activities.

4. Production Support & Issue Resolution

• Assist in analysing operational or system issues, investigate root causes, and support resolution activities.
• Participate in testing of system fixes and enhancements before deployment.
• Work closely with technology teams to ensure issues are resolved effectively and within agreed timelines.

5. Governance & Stakeholder Support

• Prepare reports, presentation materials, and data packs for management meetings and governance forums.
• Coordinate with business and technology stakeholders to ensure reporting and meeting requirements are met.
• Track action items, maintain documentation, and support governance and operational review processes.

Requirements

• Degree in Business, Analytics or any related discipline.
• Minimum 2 years of relevant experience in reporting, workforce analytics, business operations, management reporting, PMO support, or a related analytical role.
• Solid experience working with large datasets and performing data analysis.
• Experience preparing management reports, dashboards, and executive presentation materials.
• Exposure to workforce planning, headcount reporting, resource management, or workforce analytics is good to have.
• Experience supporting system testing, UAT, validation activities, or system implementation projects.
• Excellent analytical and problem-solving skills with the ability to investigate data and operational issues.
• Excellent attention to detail and commitment to data accuracy.
• Advanced proficiency in Microsoft Excel, including Pivot Tables, XLOOKUP/VLOOKUP, formulas, and reporting functions.
• Proficiency in Microsoft PowerPoint and Word for management reporting and presentations.